Privacy Policy

The Personal Information Protection Act (“the Act”) regulates the way private sector organizations within British Columbia collect, use, keep, secure and disclose personal information. “Personal Information” means all information about an identifiable individual.  LIVING LIFE FULLY WITH BIPOLAR recognizes the importance of privacy and recognizes the sensitivity of personal information received by us.

Collection, Use and Disclosure of Personal Information

In order to be able to provide you with support, we need access to your personal information.  By seeking support from us, you consent to our necessary collection, use or disclosure of your personal information.  It is our policy to collect personal information about individuals in accordance with the provisions of the Act.

The Act deems that an individual has consented to our collection, use or disclosure of personal information about that individual if, at the time the consent is deemed to be given, the purpose would be considered obvious to a reasonable person. In such circumstances, we will collect, use or disclose personal information without obtaining a written or verbal consent to do so.

The Act alsopermits us to collect, use or disclose personal information about an individual in some circumstances without the individual’s consent. Those include (but are not limited to) circumstances in which:

·           the collection, use or disclosure is clearly in the interests of the individual and consent cannot be obtained in a timely way;

·           it is reasonable to expect that the collection or use of personal information with the consent of the individual would compromise the availability or accuracy of the information, and the collection or use of the information is necessary for an investigation or proceeding;

·           it is reasonable to expect that the disclosure of personal information with the consent of the individual would compromise an investigation or proceeding, and the disclosure of the information is necessary for an investigation or proceeding;

·           the personal information is available to the public from a prescribed source;

·           the collection, use or disclosure of personal information is required or authorized by law.

When we collect, use or disclose personal information, we will make reasonable efforts to ensure that it is accurate and complete.

Requests for Access to Personal Information

The Act permits individuals to submit written requests to us to provide them with:

·           their personal information under our custody or control;

·           information about how their personal information under our control has been and is being used by us;

·           the names of the individuals and organizations to whom their personal information under our control has been disclosed by us.

We will respond to requests in the time allowed by the Act and will make a reasonable effort to assist applicants and to respond as accurately and completely as reasonably possible. All requests may be subject to any fees and disbursements the law permits us to charge.

Requests for Correction of Personal Information

The law permits individuals to submit written requests to us to correct errors or omissions in their personal information that is in our custody or control. We will:

·           correct the personal information and, if reasonable to do so, send correction notifications to any other organizations to whom we disclosed the incorrect information; or

·           decide not to correct the personal information, but annotate the personal information that a correction was requested but not made.

Privacy and Our Website

When an individual visitor accesses our website, we may use a browser feature called a “cookie” to collect information such as the type of internet browser and operating system the visitor uses, the domain name of the website from which the visitor came, date and duration of the visit, number of visits, average time spent on our website, pages viewed and number of cookies accumulated.  A cookie is a small text file containing a unique identification number that identifies the visitor’s browser, but not necessarily the visitor.  We may use this website information and share it with organizations which we have a commercial relationship with to measure the use of our website.  Visitors can reset their browsers either to notify them when they have received a cookie or refuse to accept cookies.  However, if a visitor refuses to accept cookies, he or she may not be able to use some of the features on our website.

Our website may contain links to other websites.  Visitors are advised that other third party websites may have different privacy policies than us and we have no responsibility for such third party websites.

Contacting or Communicating with Us

If you have any questions with respect to our policies concerning the handling of your personal information, or if you wish to request access to, or correction of, your personal information under our care and control, please contact our Privacy Officer at djyeung79@yahoo.ca